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  • Frequently Asked Questions

    Shipping & Returns

    Absolutely! We offer international shipping. Just provide your preferred address at checkout. Refer to our shipping rates here.

    Yes, we offer complimentary priority shipping within the US for orders exceeding $65.

    Orders are shipped within one business day, 99% of the time. Tracking details will be provided as soon as available. For any specific inquiries about your order, please contact us.

    Unused items can be returned within 30 days for a full refund. A return label will be provided at no cost. For defective items, please send us a photo, and we will either replace the item or issue a refund. Note: Used notebooks cannot be returned.

    MATERIALS

    We utilize the renowned Tomoe River 68 gsm white paper, acclaimed for being the optimal choice for fountain pen use.

    No risk at all! Our products feature a dry wax, ensuring that there’s no transfer to your clothes or other belongings.

    Absolutely! Our product range is 100% vegan-friendly. We avoid using leather, and our wax is completely bee-free.

    MAINTENANCE & CARE

    For cleaning, use warm water and a mild detergent, such as dish or hand soap, and air dry. Our journals are designed with a plastic sheet for added structure, ensuring durability even if wet. However, avoid exposing them to high temperatures to prevent warping.

    Definitely! Waxed canvas items can be refreshed with new wax. We have teamed up with Otter Wax to offer their heavy-duty fabric wax, ensuring your LOCHBY items remain water-resistant and as vibrant as the day you received them.

    Yes, but avoid using an iron. The adhesive from patches doesn’t adhere well to waxed canvas, and the heat could damage the internal plastic sheet of our journals. For best results, sew on patches using a curved needle, making sure to stay between the canvas and the protective sheet.