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Hello Club LOCHBY!
In this updated post, you’ll find all the basic things you need to know as one of our ambassadors under our new affiliate program. This is now the official FAQ section and will house the rules and guidelines that everyone needs to abide by moving forward.
Take note: this page remains a living, breathing post. As the program continues to grow and more ambassadors join our exclusive community, we will listen to feedback and make changes where we can to improve the ambassador experience. That said, please make sure to check the FAQs often. We will try our best to update everyone whenever changes are made here, especially major ones, but it is also your responsibility to keep yourself up to date.
How does the new affiliate/ambassador program work?
Under our affiliate program, all ambassadors will have their own unique affiliate ID/link, as well as a discount code that they can share with their family, friends, followers, and fans!
Ambassadors can earn a 10% commission for purchases made by customers who have come to the LOCHBY website using their affiliate link.
How do purchases qualify for commissions?
Customers must enter the website using an ambassador's affiliate link or by using an ambassador's discount code.
This means that, once you get started, it's important you share the correct link and discount code.
How do I create my unique discount code or get my affiliate link?
Since you will be required to register an account once you're part of the program, your affiliate link and ID will be automatically populated.
As for the discount code, once we confirm your registration, we will reach out to you for its creation.
How long is my discount code/tracking link good for?
Both affiliate links and discount codes do not expire, though we will allow you to change your discount code name every quarter.
Can I use my own affiliate link or discount code to make a purchase?
This is not allowed. You earn commissions for purchases made through your affiliate link and discount code, which makes this cheating.
How can I withdraw my earnings?
You can withdraw your earnings as soon as you reach $100 via PayPal or Bank Transfer.
Will you provide me content or can I make my own?
Ambassadors have complete creative freedom when it comes to creating content to promote their favorite LOCHBY items! This gives you more control over how to get those sales and increase your earnings. Choose when, where, and how to share your affiliate link and discount code.
Why am I no longer an ambassador for LOCHBY?
There are many possible reasons why we ultimately decide to sever our ties with certain ambassadors. Where applicable, we follow a zero tolerance policy and may drop ambassadors anytime.
We want to foster an inclusive, not divisive, community. Therefore, we do not tolerate inappropriate or harmful behavior towards others in any way, shape, or form. No exceptions.
Cheating and not following instructions may result in removal from the program. We try to make the instructions as clear as possible and ensure that we remind ambassadors of what to do and what not to do. If anything is unclear or confusing, we encourage reaching out for clarification.
Ambassadors who still do not follow instructions even after we have reached out multiple times may also be removed from the program, even for minor issues. Certain processes are in place to make it easy for us—meaning both LOCHBY and you—to track all activities. Therefore, it’s important that we follow them.
Communication with our ambassadors is important. Otherwise, our partnership will not work. We may remove ambassadors who do not respond to or acknowledge important messages.
This portion of the FAQs will be updated from time to time so please make sure to check back often.
Can I get another chance and stay as a LOCHBY ambassador?
Integrity and fairness are important to us, and we want all ambassadors to have an equal chance to earn commissions. Every time someone violates the rules, we approach each instance as unique when we investigate. We look at facts, which helps us determine whether an ambassador simply made an honest mistake or was trying to gain an unfair advantage on purpose.
In the case of the latter and as mentioned previously, we follow a zero tolerance policy. If it was an honest mistake, we would be happy to have you back on board.
For any questions or clarifications related to the ambassador program, please feel free to reach out to us by email or by using the chat function located at the bottom right of each page in our website.
Happy to have you here and excited for you to start earning!
Last updated: September 17, 2022